- VENUE | The Chicago Firehouse Restaurant
- LOCATION | Chicago, United States
- DATE | July 2024
- EVENT | Tech Intelligence Dinner
- TOPIC | AI – How It can Drive your enterprise CX transformation
In 2024, AI revolutionized the voice of the customer landscape, unlocking significant opportunities to reduce churn, enhance customer satisfaction, and drive revenue growth.
Customer experience automation is no longer a luxury— it is a necessity. To succeed in today’s competitive market, businesses must adapt and take a strategic approach to unify customer data from various touchpoints and transform raw feedback into actionable insights in real-time.
On Wednesday, July 10, 2024, executives from some of America’s leading companies and brands gathered at the renowned Chicago Firehouse Restaurant for a memorable evening focused on the future of customer experience (CX).
The Chicago Firehouse Restaurant is a unique and historic dining destination, offering an exceptional blend of heritage, ambiance, and fine dining. Known for its prime steaks, fresh seafood, and expertly crafted dishes, this restaurant offers a classic yet elevated American menu.
Housed in a beautifully restored firehouse, the venue seamlessly blends classic architecture with modern comfort; providing the ideal environment to discuss how CX automation can tackle significant challenges like siloed data, ineffective AI implementation, and untapped feedback sources.
Over an elegant champagne reception followed by a sumptuous three-course dinner, attendees were able to dive deeper into several key discussion points, including:
- Unifying Customer Data: Breaking down silos to ensure AI can deliver meaningful business
outcomes. - Strategic AI Implementation: Moving beyond experimentation to deploy AI in a way that
accelerates time to value. - Enhancing Feedback Quality: Leveraging direct, indirect, and inferred insights to generate
more accurate and actionable intelligence.
In between thought-provoking conversations, our guests had ample opportunities to network and exchange ideas. Surrounded by like-minded peers and professionals, they left the event with fresh perspectives on how to lead the charge in revolutionising their organisation’s CX strategy.
- Organisations attending included – AbbVie / BDO / College of American Pathologists / Cooper’s Hawk Winery and Restaurants / Dentsply Sirona / IAA / Navistar / Sealed Air Corporation / UChicago Medecine and Prima Power amongst others
- Job Roles included – Director of Client Experience / Director / Patient Services Operations / Sr. Director – Digital Strategy / UX Strategy Director / Global VP of Customer & Digital Experience / Vice President Digital Solutions / CIOs / Vice President Digital Solutions / Head of Digital Strategy / Director of Consumer Experience
“Well-organized, and the location/food was great”
– College of American Pathologists
“Thoroughly enjoyed the event, I look to attend more in the future”
– IAA
