- VENUE | The Lambs Club
- LOCATION | New York, United States
- DATE | January 2025
- EVENT | Tech Intelligence Dinner
- TOPIC | Leveraging Data & AI to Elevate CX
Yesterday marked our first event of 2025 in none other than the Big Apple. A city as they say that never sleeps and with venues such as the Lamb’s Club a historic venue with an interesting past you can see why!
Arriving at the luxurious Lamb’s Club, our guests took their seats in the notorious Stanford White Room ready to learn how to leverage Data & AI to elevate CX and achieve AI business outcomes by moving beyond the traditional VoC Programs!
Guests were able to network and share their views on Data and AI in the CX space and understand how other industries deal with and solve the problems of adopting this technology.
Understanding the challenges of AI is no mean feat, as we all know. But our guests took it in stride being able to converse these challenges such as;
- Voice Data points collected by multiple sources, which can soil the sample minimizing AI’s ability to achieve outcomes.
- AI being implemented ineffectively slowing down time to value.
- Untapped feedback sources such as direct, indirect or inferred being of poor quality
But our expert hosts, had the answer which was CX Automation – Guests had the opportunity to understand how to Transform their Enterprise CX by gaining a greater understanding of customer needs, automating VoC processes, Optimize digital experiences for customer journey increasing the interaction and over all learning how to Elevate Service Quality through CX Automation.
A great success by all accounts, with guests thoroughly enjoying the experience of conversing with peers about a topic of interest over delicious food and a beautiful environment even a real working log burning fire in Manhattan, it was certainly needed!
- Organisations attending included – Altice / Mars Foods / BNY Mellon / Genpact / Jellyfish / Quest Diagnostics / Annlect / UBS / Comcast / BASF / Progyny / Blue Shield / DISH Network / Macquarie Group
- Job Roles included – Associate Director – Data Solutions / SVP – CX Strategy and Digital / Senior Director – Customer Experience Strategy & Innovation / CIOs / VP Customer Experience / Director of Customer Success & Partnerships / AVP Global Delivery Leader – Data and Analytics / Director of Data Engineering / Senior Director – Regional Growth Strategy / Vice President / Solutions plus others
“It was an excellent event, Samantha and Richard were extremelly knowledgeable of their domain and how to make their product personalized for everyone’s need.”
– Progyny
