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SWEDEN | CX : How AI Will Drive Superior Business Results

  • VENUE | The Nobis Hotel
  • LOCATION | Stockholm, Sweden
  • DATE | September 2024
  • TOPIC | CX : How AI will drive superior business results

Welcome to Nobis Hotel. A place for loving connoisseurs wanting to enjoy contemporary luxury – a relaxed, classic, and elegant experience in the heart of Stockholm.

And the location for our client’s intimate and deliberately targeted CX : How AI will drive superior business results, Tech Intelligence Dinner.

The elegant interior of Nobis Hotel is designed in collaboration with the world-famous design studio Claesson Koivisto Rune. The interior is designed to both harmonize and contrast with the magnificent classic 19th century character of the two hotel buildings.

It offered a perfectly relaxing and harmonious ambiance for the evenings event; with the high standards flowing through to the level of service and gastronomic delights enjoyed by attendees.

This event was designed to help every participant in the development of their vision for AI and how to turn it into reality.

By gearing up to explore the intersection of AI with customer and employee experiences in a thoughtful and strategic way. The potential for AI to reshape these areas is immense, and with the right strategy, businesses can unlock new levels of efficiency, personalization, and engagement.

To move forward with this, it’s helpful to consider a few key aspects when discussing AI’s role in customer and employee experiences. During the course of the evening and via in-depth conversation we explored –

  • What is the business case for AI?
  • What processes will AI influence and how?
  • How will AI change agent count and required skills?
  • How do you balance automation with the human touch?
  • What AI Ethics should we apply?
  • What are the implementation strategies for AI?
  • How do you maximise the business value of AI?
  • What skills will you need to embrace AI?
  • What is your long-term Vision for AI in CX?
  • What is the employee experience in the Age of AI?


Leaving attendees with an understanding of that as AI continues to shape the future of customer and employee experiences, businesses need to stay agile, adapt quickly, and approach its integration with both excitement and caution.

  • Organisations who registed to attend – Some of Sweden’s leading companies including Catella / Ericsson / Handelsbanken / SEB / Swedbank / Telia / Transcom and others
  • Job Roles included – Technology Director / CIOs / Director & Head of MITO Operations / Chief Digital Officer / CTOs / Head of Digital Services / Chief Product Owner / SVP CX Technology / Head of CX / VP Customer Service / Head of Customer Journey’s

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