Joining us for an informal evening of luxury at the internationally renowned Savoy London; were senior executives from some of the UK’s leading retailers and brands.

To discuss over dinner the topic of how today’s customer journeys are all too often fragmented. Customers like the experience of in-store shopping but value the speed and convenience of online shopping, the challenges retailers face is that both channels are often operated in isolation – leading to inconsistent customer experience, impacting customer engagement and lost revenue.

Dining at The Savoy is always a pleasure, as it truly stands as an iconic symbol of luxury in London. Its rich history, combined with its prime location along the River Thames, offers guests a unique blend of timeless elegance and modern convenience.

Whether it’s the impeccable service, the exquisite dining options, or the world-class amenities, The Savoy provides an experience that feels both classic and contemporary. It’s a place where guests can enjoy not only the beauty of London but also indulge in a level of comfort and sophistication that few can match.

With views looking across Embankment Gardens towards the River Thames and with an excellent view of the iconic Westminster Bridge. The gracious Edwardian-style Princess Ida room provided the backdrop to discuss innovation in retail commerce. Looking at why retailers need to reshape consumer experiences and the need to connect digital and physical estates.

Key discussion points included –

During the evening attendees shared their own experiences and heard insights about real time case studies, learning about –

“Really well organised event in fantastic setting”

– The Post Office

“Venue, food, service – all excellent. I also met some really interesting people. The content was especially interesting in that as a business we are offering most of what was being showcased”

– Mulberry

“Well organised, Session was very useful”

– Ralph Lauren