Invited on behalf of our client Uniphore, on an extremely wet night in NY, guests were invited to the Loews Regency, situated boldly on New York’s Park Avenue. This destination luxury hotel seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to complement 50 years of service expertise.

The topic of conversation for this esteemed group was based around the use of Gen AI and its ability to add a value proposition to their contact centers.

Generative AI enables many opportunities but also has it’s challenges with adoption in the enterprise such as fabricating false information and issues with data security.

Recognizing this challenge Uniphore has developed proprietary generative AI with guardrails to improve accuracy and explainability and to maintain privacy with data on their trusted platform.

Starting the evenings proceedings with a Champagne reception, attendees had the chance to meet peers and discuss common issues. Followed on by an open-forum style discussion of innovative user cases enabled with Generative AI. Including the use of Generative Knowledge Searches across unstructured data in the enterprise, auto-summarization, and topic discovery.

The opportunity for additional insight by attendees was addressed via a series of Q&A sessions, as they enjoyed a luxurious four course dinner and the ambiance of the Loews Regency.

By joining the session attendees learnt how Uniphore’s proven Generative AI solution and X Platform can be used to deliver business outcomes to the enterprise. 

It certainly was a very interesting evening with lots of questions for the hosts and experts from Uniphore, offering the opportunity to display their in-depth knowledge!

“It was great to meet folks from different organization and to learn how they have progressed on LLM”

– JP Morgan